The Balkan Jewel Resort, Trademark Collection by Wyndham

Unfortunately our experience with this hotel was disastrous. We chose The Balkan Jewel for the end of our vacation, specifically because it offer an E charger, a restaurant and a snack bar by the pool, indoor pool + spa, massages, playing areas for children, etc. When we arrived at the hotel, the EV charger wasn't in use, the man at the reception initially said they don't offer such thing and offered us a PHONE charger! Eventually, after speaking and explaining to the 3rd person, they called someone to come the next day (maybe?) and set up the stations, as they didn't seem to be in use at all. Although I sent a message via *********** in that exact morning to ask if the EV charger is functional and received an affirmative answer. No biggie, we were tired and hungry and could easily wait until the next day to charge the car. When we wanted to go to the restaurant, after waiting until 7 pm for the main restaurant to open for dinner, as the pool snack bar was closed, we were told we can't eat because they have a private event. After we argued, the women told us to buy the menu from the party group and to eat whatever they planned. Seriously?! We asked for the manager and after another argument she said that we could eat in the room some soup, maybe rice or whatever... Our 4year old daughter was crying by this point and we were beyond disappointed and angry. We chose a nice hotel with, said, a nice restaurant to enjoy the last 2 vacation nights, to enjoy a good dinner and wine, not to eat in the room, so we didn't agree and asked to check-out immediately, which we did. The manager also said that we shouldn't be there because the hotel is full and there is no room for us - but we already received a room. So we left, we no regrets and went to a hotel nearby, where we felt welcomed and could enjoy what we have paid for and what was advertised. The Balkan Jewel is a dead end - we received worn out robes - one of them was torn apart and when I went at the reception to change it, the woman there pretended to not speak English, even though later on she spoke perfect English. The cleaning is also a joke. We were stuck in the elevator - when we told the manager she said it's not true, as she was using it. And about the EV charger station she said that it broke down at 12 pm that day, after I sent them the message asking about it. But in reality, they were never, ever in use - they have 2 or 3 stations and none of them was in use. No one at the hotel knew how to connect it. Such a shame!

Nice hotel in a fantastic environment. There are indoor / outdoor pools, sauna, jakuzzi, steam bath, playground, billiards, electric hockey, ping-pong. Friendly and helpful staff, garage, electric car charger, vending machines, and reasonable prices in the restaurant.

We had a wonderful 8-day stay at The Balkan Jewel Resort. The restaurant staff and the chef were truly outstanding – the cuisine was some of the best we’ve ever tasted. Kudos to the chef for his exceptional service and kindness. As we don’t eat pork, we requested alternatives, and he immediately catered to our dietary needs without hesitation. A big thank you as well to the housekeeping team – our room was always spotless and well-maintained. We’d also like to express our appreciation to the two lovely ladies at reception, who were warm, helpful, and welcoming throughout our stay. Not to be forgotten are the two drivers, who were exceptionally kind and accommodating to us. However, we were disappointed by the attitude of the young male receptionist. He came across as rude, unfriendly, and unapproachable, and unfortunately lacked the interpersonal skills expected in a hospitality environment. We hope this is addressed to ensure a more consistently pleasant experience for future guests. Sibo

Wonderful location and stunning view, spacious studios and nice spa and outside pool. Staff is friendly and the food - amazing! The chef pays personal attention to every client. The manager of the hotel is very skilled, kind and helpful.

Nice place to stay in Razlog. Good rooms with a view of the beautiful Vihren Peak, Comfortable rooms, great spa and great staff